Dave was so thorough. I had several leaks I didn’t even know about that he fixed on the hottest day of summer. Wish they had put my roof on to begin with
We had to have our roof and skylights replaced after a hail storm. UB explained the entire process and went through the insurance companies estimate line by line with us. Ian was great and made us feel very comfortable with our decision to go with UB. The work crew and the work they performed was exceptional and they left our yard and driveway cleaner when the were done then when they started.
We had to get our roof replaced due to hail and wind damage. The project manager Brit was great to work with. He was there every step of the way. The crew itself was great. They did an awesome job! They were professional and did an excellent job of communicating any issues. I would highly recommend this contractor!!!
This is my second review because this company has gone above and beyond, even though the project was completed back in May. I also want to Thank Brandon Davis and Jeffrey Platt for all the personal attention they provided to us through out the entire process. They even put a letter together that will help us out with the sale of our home and you have no idea how much we greatly appreciate it. I highly recommend this organization to anyone.
I must admit I was skeptical about their marketing to me right after a major hailstorm. But John my salesman made a believer out of me. Not only did he walk me through the entire claim process. He serves as my add forget with my insurance company. John worked hand-in-hand with my insurance companies appraiser toys sure all the damage done to my property was taken care of. The repairs took place over a long period of Time but mostly due to weather delays and delays by my insurance company. John was always available to intervene on my behalf with my insurance firm so that the claim process went as smooth as possible. To date I have had to contact Universal Bld for some minor follow-up work and they responded and a very timely fashion. I am very satisfied with the work that they’ve done and the help I received from Bobby Joe and John . If I had to do this over again I would definitely use universal builders.
They did a great job on both the roof and gutters. They also were a huge help with our insurance company. They came back several times to inspect the jobs and we greatly appreciated it.
My house was damaged by hail storm a year ago and I chose Universal to install new roof, gutters and downspouts, facia, and siding on 4 sides of house. I was completely satisfied with the workmanship of roofing and siding crews and very pleased with the final product. Also thought the cleanup after each crew finished their job was outstanding . Although I was somewhat skeptical at the beginning, Universal more than met my expectations for quality workmanship and I am more than a little proud of my "new house".
Universal did two of my homes and they are fantastic even better follow up treatment
Excellent with Universal Builders; not so great with my insurance company (Erie). UB had to fight with Erie to get the shingles replaced. They are still dealing with them to get a metal roof replacement. So far, no luck. Hail damage happened on 05/11/2018. Erie has been difficult to say the least. I will survey my neighbors before renewal time (December) to find out their experiences with their insurance companies and decide from there.
Every individual we worked with or spoke to were professional people. They had knowledge supported with field experience. Communication was a breeze. All questions were answered without hedging. They were truthful and honest. The workers installing the roof, in our care, were very very hard-working individuals. They were on time and did an incredible job of cleaning up every speck of debris. When they left the job site I was extremely satisfied with the quality and workmanship. They would be a go to company for any of their offered services
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